Our team provides advice, information, and support — but we cannot respond to emergency or crisis situations.
If you or someone else is in immediate danger, always call 999.
Who to contact for urgent help
Here are some places you can turn to for urgent support:
Police, ambulance, fire — call 999 if there is a threat to life or safety.
Samaritans — call 116 123 (free, 24/7) for mental health and emotional support.
Crisis Text Line — text SHOUT to 85258 (free, 24/7) for mental health support.
NHS 111 — call 111 if you need urgent medical help but it’s not an emergency.
Your local council — if you are homeless or at risk of homelessness.
👉 https://www.gov.uk/find-local-council
StreetLink — if you are concerned about someone sleeping rough.
👉 www.streetlink.org.uk
Other helpful organisations
Depending on what you need, you may also find help from:
Women’s Aid — for support with domestic abuse: www.womensaid.org.uk
Refuge — 24/7 National Domestic Abuse Helpline: 0808 2000 247
Citizens Advice — for legal, housing or financial problems: www.citizensadvice.org.uk
Shelter — for housing advice and homelessness: www.shelter.org.uk
StreetLink — to connect rough sleepers with local services: www.streetlink.org.uk
Local food banks — check The Trussell Trust: https://www.trussell.org.uk/
Childline — for anyone under 19: call 0800 1111 (free, 24/7)
We’re here for you too
We know it can be hard to find the right help. Our team is here for advice and support, but please reach out to the right services if you are in immediate need.