As of the end of March 2026, we have lost government funding that was part-funding our free EUSS advice.
We are awaiting the accreditation that allows us to offer low-cost services to replace our free advice. This means that currently we are only able to support a very limited number of users who are homeless or destitute.
Our processing time is 7 working days. For capacity reasons we are unfortunately unable to assist with appeals.
If your query falls outside our areas of advice, or if your situation is urgent, you can find a regulated immigration adviser, including those offering free or low-cost services, here: https://www.gov.uk/find-an-immigration-adviser