How we operate

HOW WE OPERATE

East European Advice Centre’s guiding principles are:

  • Strategic approach to development underpinned by evidence of need
  • Excellent quality of service and user care
  • Engagement with stakeholders and partnership delivery

Strategy 2015 – 2020

EEAC strategy outlines how our vision, mission and activities are bound together in order to achieve the best outcomes for Eastern Europeans in London. The strategy is available here >>> EEAC Strategy 2015 – 2020

Quality assurance and user care

EEAC is accountable to a number of bodies that guarantee high-quality of our services. We are registered with the Charity Commission and Companies House to safeguard the highest standards of running charitable organisations and social enterprises. We are registered with the Office of Immigration Services’ Commissioner that guarantee legality and quality of our immigration services, as well as with Financial Conduct Authority for purposes of debt advice.

Quality of our direct work with users is assured by Advice Quality Standard mark. AQS mark prescribes procedures, policies and attitudes towards information and advice activity in order to safeguard the best interest of our users as well as accountability to them for work we perform for them and on their behalf.

We are driven by care for the most disadvantaged Eastern Europeans in London and all those who seek help and resources from our charity. This commitment to their welfare and security of services is enshrined in our User Charter 2015.